About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering

250,000+ businesses , including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 800+ Crore WhatsApp messages

exchanged yearly between businesses and users via AiSensy Trusted by leading brands across industries Businesses drive

25–80% of revenues using AiSensy Backed by

Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity We are looking for a

Technical Customer Support Executive

who can combine strong customer communication skills with technical problem-solving. You will work directly with customers to troubleshoot product, integration, API, WhatsApp Business Platform, and configuration-related issues. You will collaborate closely with Product and Engineering teams to resolve complex technical problems and ensure a smooth customer experience. This is a hands-on role for someone who enjoys





understanding how products work, debugging issues, and helping customers solve technical problems .

Key Responsibilities Technical Customer Support Handle customer queries through

chat, email, phone, and other support channels . Troubleshoot product, configuration, integration, and account-related issues. Understand customer problems, identify root causes, and provide accurate resolutions. Guide customers step-by-step through technical solutions and product configurations. Escalate complex or unresolved issues to Product/Engineering with complete technical context. WhatsApp & Platform Support Develop solid knowledge of

WhatsApp Business Platform, WhatsApp APIs, templates, campaigns, automation, and messaging workflows . Assist customers with WhatsApp Business setup, configuration, onboarding, and troubleshooting. Troubleshoot issues related to message delivery, templates, campaigns, contacts, automation, and in

📌 Customer Support Executive (Mumbai)
🏢 AiSensy
📍 Mumbai