About Duratuf

We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers safe at

4,142+ customers across 65+ countries

— when it works, someone gets to go home to their family. We're on our way to

10,000 protected workplaces by 2035

What you'll own

• Lead qualification (the core)
- screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. • Multi-channel inbound
- own all inbound touchpoints during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes. • Clean handoff to Sales
- transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. • Outreach & re-engagement
- run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason,



right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. • CRM hygiene
- maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. • Pipeline reporting
- weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value.

What we're looking for

• Graduate , with

1-2 years

in inbound tele-calling, customer support, inside sales or B2B enquiry handling. • Empathy first
- patience, warmth and persistence handling repeated enquiries; skilled phone and chat etiquette; a genuine customer-first mindset. • Multitasking under load
- able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. • Bilingual communication
- confid

📌 Lead Qualification (India)
🏢 Duratuf Products
📍 India