01 Oct
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Aristocrat
|
Noida
This job is with Aristocrat, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. The People Partner, Specialist I role is responsible for responding to advanced and complex inquiries from employees, executing People & Culture transactions and data reporting using Workday and other systems. The role includes handling elevated and escalated requests, updating employee data and assisting employees directly by performing consultative actions or through third-party vendors. This role requires outstanding attention to detail and an appetite for constantly improving People & Culture system, processes, and reports. The difference between Specialist I and II reflects increasing depth, breadth, and impact—progressing from executing complex transactions and resolving advanced inquiries to owning highly complex or escalated work, operating as a trusted partner, and leading improvements in systems, processes, and data quality. 4 Top 3 Core Competencies:
• Customer-Centric Service & Advisory • Operational Excellence & Data Accuracy (Workday Expertise) • Continuous Improvement & Problem Solving About the Role: What You'll Do • Provide excellent customer service in response to elevated and complex P&C; inquiries from employees, P&C; business partners, and managers via multiple intake methods such as email, chat, phone, or ticketing systems • Handle inquiries with accuracy and speed by using knowledge guides and resources found in multiple HR systems • Apply a case tool to record all inquiries, customer details, case information, and updates. Communicate resolutions to the requester or raise more complex issues to the right team. • Carry out employee data updates directly, including bulk EIB imports into the Workday system, and offer validation for business process data mapping • Handle critical issues from Tier 1 and apply the case tool to document inquiries, customer information, case d
📌 People Partner, Specialist I (Noida)
🏢 Aristocrat
📍 Noida