About the Company

Cutter Group is one of the world's leading suppliers of virtualized computing

solutions. Our aim is to deliver cutting-edge expertise in providing sustainable,

cost-effective solutions and services that optimize IT infrastructure performance.

Headquartered in the UK with subsidiaries in the Netherlands and Cyprus, we serve

education, government, financial services and other sectors worldwide. Since 2005

we've deployed and managed over 40,000 desktops and delivered extensive

virtualized server environments. Our architects and engineers are recognized

experts who support large-scale, complex deployments and offer remote deployment

and management globally.

About the Role

We are looking for a System Engineer with 6+ years of experience who provides

advanced technical support across Cutter Group's customer environments, with a

focus on infrastructure platforms, virtualization, cloud services, and similar solutions.

Working via the service desk platform, the postholder is responsible for taking

ownership of tickets,



maintaining explicit and proactive communication with users,

resolving issues wherever possible at first contact, and escalating appropriately

when required. The postholder is expected to deal with incident management and

prevention, service requests, contribute to problem management, and handle

escalations from the team. Operating across diverse customer environments, the

System Engineer plays a key role in maintaining service stability and supporting the

smooth operation of customer infrastructure.

Roles & Responsibilities

Independently own and resolve complex, high‐impact technical incidents across infrastructure, cloud, virtualisation, and networking platforms.

Act as technical lead for major incidents within scope, coordinating investigation, resolution activities, and communications.

Make technical decisions on solution design and remediation approaches within the role's extended scope.

Ensure escalations to 3rd L

📌 System Administrator (Madhya Pradesh)
🏢 Wisemonk
📍 Madhya Pradesh