Job Description

Key Responsibilities

(Supply Chain Management)
Provide L2/L3 support for incidents and service requests related to: Supply Chain Management – backlog reports, demand data issues. Shipping & Procurement – stuck PO/PR approvals, 3 PL receipts, picklist failures, OSP transactions Item Master – item attribute updates, Oracle PLM sync, technology group lookups OSFM – lot translations, WIP flow, ASEK job receipts Perform root cause analysis and coordinate with BSA and business teams for resolution Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track Order to Invoice
Support Oracle Order Management, Receivables, and Model N (Revenue Management): Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions Invoice email failures, MPL Customer Invoice Email Process issues Model N quote creation errors, WT import failures, price configuration issues GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)



B2 B order automation failures and order management data fixes GTM (Oracle Global Trade Management) – Learning Track
Willingness to learn and support Oracle GTM functional areas: Restricted Party Screening (RPLS) and Party Workbench Product Classification (HTS/ECCN) and Item Workbench Trade Transactions and Transaction Workbench GTM hold release and Oracle EBS–GTM sync issues AES Filing, Declarations, and Transmission Manager (advanced) Participate in structured GTM training using available training materials and DEV/TEST setting walkthroughs Gradually take ownership of Tier-1 GTM queries and hold release tickets General Responsibilities
Manage and resolve Service Now incidents and service requests within defined SLA Perform thorough root cause analysis and document resolution notes clearly Collaborate with BSA, DBA, and cross-functional teams (B2 B, Finance, Logistics) for complex issues Contribute to proactive problem management and recurring issue identification Support minor e

📌 Oracle Ebs Scm Om And Manufacturing (Maharashtra)
🏢 Jade Global
📍 Maharashtra