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The Position
The National Manager - Business Application manages the day-to-day operations of the Business Applications team to effectively execute after-sales support strategies and objectives to deliver customer experience beyond expectations.
Key Responsibilities include
a) Leads and manages the BAPS team’s overall activities by implementing effective strategies and detailed plans aligned with company objectives.
b) Ensures all initiatives are properly executed in accordance with the strategies set by the organization.
c) Align the strategy to operational process, and people resulting in a outstanding customer experience
d)
Provides technical information to Sales and Marketing for Roche projects across all stages of the buying cycle.
e) Implement Regional and Global initiatives as relevant
f) Serves as a core member of the extended ET in an advisor capacity to the team and helps to set the direction of the Customer Services team with a special emphasis on how and what to implement to achieve current and future direction.
g) Responsible for planning the budget of the BAPS team.
h) Oversees management and maintains inventory of relevant spare parts at an acceptable level
i) Ensure all service activities of the service team are promptly encoded into customer relationship management (CRM)
Organizational Relationship
a) Liaises with other affiliates in APAC/Global for technical initiatives and support requirements of the team.
b) Drive the culture of collaboration across the stakeholders
c) Maintain key pa
📌 National Manager (Mumbai)
🏢 Roche
📍 Mumbai