01 Oct
|
AnaxionAi
|
Ernakulam
01 Oct
AnaxionAi
Ernakulam
Job Title: Senior Academic Counselor
Role Overview:
We are seeking a high-performing Senior Academic Counselor to drive our enrollment funnel and mentor our junior team. This is a pivotal, hybrid role requiring a combination of advanced consultative sales mastery (Deep Counseling) and leadership capabilities (Coaching, QA, and Funnel Ownership). You will handle complex, high-stakes enrollments, enforce strict operational boundaries, and provide data-driven insights to the Hub Manager/Founder.
Key Responsibilities:
Honest Intake & Deep Counseling:
The 45-Minute Session:
Run comprehensive counseling sessions at the center (ideally with a parent present). Explain the course architecture and present the reality of the program honestly, explicitly including the demanding aspects that put people off.
Qualify & Firmly Disqualify:
Record exactly why a lead is not a fit. Turn away prospects who require classroom teaching or cannot commit to six days a week—kindly, but firmly.
Protect the Schedule:
Enforce strict intake rules. Cohorts open every Monday.
Never promise a start date that is not a Monday, a gate that is not a Thursday or Friday, or a guaranteed job.
Closing & Financial Administration:
Secure Enrollments:
Walk students through the enrollment agreement clause by clause. Secure guardian signatures for students under 18 and guardian contact details for those under 21.
Collection & Handoff:
Collect and receipt the ₹10,000 registration fee. Collect the student's GitHub username and complete the hand-off to the Operations Manager for account creation before the Monday start.
Caseload Escalation & Retention:
Fee Ledger Management:
Remind students at 7 days overdue and escalate at 21 days. Enforce the strict consequence: they may finish their current module but cannot start the next until cleared. Never threaten portal access or gate access over money.
Pauses, Exits & Refunds:
Process pause requests within the strict 8-week cap. When a student exits, record the dat
📌 Senior Academic Counselor (Ernakulam)
🏢 AnaxionAi
📍 Ernakulam