Job Description
Team Leader – International Voice Process
nWe are hiring an experienced Team Leader for an International Voice Process – Customer Support .
nKey Responsibilities:
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- Lead and manage a team of voice process agents.n
- Monitor performance, productivity, quality and customer satisfaction.n
- Handle escalations and coordinate with QA, Training and WFM teams.n
- Conduct coaching, feedback sessions and team huddles.n
- Drive SLA/KPI adherence and process improvement.n
nRequirements:
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- 4+ years of experience in an International Voice Process.n
- 1–2 years of Team Leader/leadership experience. n
- Banking, Insurance or Financial Services process experience in Customer Support is required. n
- Robust English communication and people-management skills.n
- US client-handling experience preferred.n
- Bachelor’s degree or equivalent.n
nLocation: Mohali
nShift: US Hours
📌 Team Leader (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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