Job Description:
Role Overview:
Are you ready to build a solid foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.
Your Responsibilities:
Incident & Ticket Management:
Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).
Batch Job Monitoring & Management:
Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify,
troubleshoot, and escalate job failures promptly.
Shift Operations & On-Call Support:
Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
Routine Application Maintenance:
Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
User Support & Guidance:
Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
Documentation & Knowledge Sharing:
Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.
Qualification:
Any Graduate
Relevant Experience:
3-6 years
of hands-on experience in SAP ap
📌 IBP Consultant (Mumbai)
🏢 Syntax
📍 Mumbai