Job Description
Job Title: Operations Manager: NICMAR Online
nFunction: Operations
nLocation: Mumbai
nReports to position: Business Head
nTeam Management Role: Yes
nJob Purpose
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- Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.n
- Ensure high-quality, seamless experiences for every learner.n

nJob Outline
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- Design and optimize SOPs across delivery, engagement, feedback, and career support.n
- Automate and scale systems using tech-driven workflows.n
- Design and optimize SOPs across delivery, engagement, feedback, and career support.n
- Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.n
- Build a high-performance, learner-centric culture.n
- Collaborate with placement teams to align learning outcomes with real hiring needs.n
- Enable internships, capstones, and direct hiring pipelines.n
- Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.n

nJob Specification




nKnowledge/Education:
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- Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.n

nSpecific Skills:
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- Track learner progress, satisfaction, and placement metrics.n
- Drive continuous improvements with actionable insights.n

nDesirable Experience:
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- 3–8 years in ops or program management (preferably in edtech or University).n
- Comfort with tools & automation.n
- Team leadership experience and a sharp eye for execution.n
- A passion for learner success and industry relevance.n

nJob Interface/Relationships
nInternal:
n· Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.
n· Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
n· Career Services Team – To sync program outcomes with placement

📌 Operations Manager (Kurla)
🏢 NICMAR
📍 Kurla