Job Description
Position Overview
nWe are seeking Customer Success Specialist/ Manager to join our team in
nsupporting global customers during night shift hours. This role involves working directly with
nclients to implement, onboard, and provide ongoing support for our cybersecurity technical
nproducts.
nKey Responsibilities
nGuide customers through the implementation process of Strobes CTEM platform
nConduct technical onboarding sessions for new clients
nProvide technical support and troubleshooting assistance
nEducate customers on platform features and best practices
nManage customer relationships and ensure the successful adoption of our solutions
nDocument customer interactions and maintain accurate records
nCollaborate with internal teams to resolve customer issues
nRequirements
nEducation & Experience:
nBachelor’s degree (recent graduates welcome)
n2-4 year of professional experience
nSkills & Competencies:
nExcellent verbal and written communication skills
nStrong problem-solving abilities
nBasic understanding of technology concepts
nCustomer-oriented mindset
nAbility to work independently in a rapid-paced environment
nProfessional Development
nThis position offers exceptional learning opportunities in the cybersecurity domain.
nYou will gain hands-on experience with enterprise security solutions and develop expertise in
nthreat management technologies