About the Role
Policybazaar is looking for an experienced and result-oriented

Manager – Telesales

to lead large-scale B2C telesales operations. The ideal candidate should have strong experience in managing high-volume sales teams, driving revenue targets, and improving key operational metrics such as

productivity, conversion, attrition, and shrinkage .
The candidate will be responsible for leading team performance, developing sales strategies, and ensuring consistent achievement of business goals in a target-driven setting.

Key Responsibilities
Lead and manage

large Telesales / B2C Sales teams

to achieve business targets.
Drive daily, weekly, and monthly

sales and revenue targets .
Monitor and improve key performance metrics including

Productivity, Conversion, Attrition, Shrinkage, and Quality .
Develop and implement effective strategies to improve

sales performance and conversion rates .
Conduct regular

1:1s, coaching, feedback, and performance reviews

for team leaders and team members.
Identify performance gaps and implement appropriate

action plans .




Drive team engagement and maintain high levels of employee productivity.
Monitor attendance, adherence, productivity, and overall operational performance.
Work closely with

Quality, Training, HR, and Operations teams

to achieve business objectives.
Ensure adherence to defined

process, quality, compliance, and customer experience standards .
Analyze performance data and prepare

MIS reports and dashboards

for management review.
Handle escalations and ensure timely resolution of operational and customer-related issues.
Build a strong performance-driven culture within the telesales function.

Mandatory Requirements
8+ years of overall experience

in Telesales / B2C Sales / Voice Sales.
Proven experience in

large team handling and people management .
Strong experience in managing

high-volume telesales operations .
Hands-on experience in managing

Attrition and Shrinkage .
Strong understanding of

sa

📌 Telesales Manager (Mumbai)
🏢 Policybazaar.com
📍 Mumbai