Location : Remote- India
Shift : US Eastern Time
Experience : 5+ years
Employment Type : Full time

Role Overview
We are looking for an experienced IT Helpdesk & Systems Support Specialist to provide day-to-day IT support for four US healthcare entities under the same umbrella:
- Gastroenterology Practice
- Cardiology Practice
- Clinical Research Entity
- Ambulatory Surgery Center (ASC)

The candidate should be comfortable supporting users remotely, administering Microsoft 365 and Azure, troubleshooting computers and networks, managing user onboarding/offboarding, and coordinating with technology vendors.

Key Responsibilities
- Provide remote IT helpdesk support to physicians, clinical staff, front desk, billing, research, and administrative teams.
- Troubleshoot Windows desktops/laptops, software, browsers, printers, scanners, fax systems, and other peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
- Administer Microsoft 365 and Azure/Entra ID user accounts.
- Create accounts, email addresses, shared mailboxes,



groups, and assign licenses.
- Manage new employee IT onboarding and configure computers, applications, email, and required access.
- Disable accounts and remove system access promptly when employees leave.
- Reset passwords and resolve account/login issues.
- Configure and support MFA and basic access controls.
- Provide remote troubleshooting using AnyDesk, TeamViewer, Quick Assist, or similar tools.
- Support EHR and healthcare applications from an IT perspective, including login, workstation, browser, printer, scanner, and connectivity issues.
- Experience supporting eClinicalWorks (eCW) is preferred.
- Troubleshoot internet, Wi-Fi, LAN, VPN, routers, switches, firewalls, DNS, DHCP, and network connectivity.
- Coordinate with ISPs, EHR vendors, Microsoft, telecom, fax, printer, and other technology vendors when required.
- Maintain inventory of computers, users, software, licenses, and IT equip

📌 IT Helpdesk (Vellore)
🏢 Infinintia
📍 Vellore