Job Description
We are looking for a proactive and empathetic Teleconsultation Coordinator to manage and coordinate online dermatology consultations between clients and dermatologists. The role involves ensuring a smooth consultation journey for clients — from scheduling appointments to coordinating with dermatologists and following up after consultations.
nThe ideal candidate should be organized, comfortable speaking with customers, and able to manage multiple appointments while delivering a seamless client experience.

Key Responsibilitiesn
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- Coordinate online dermatology consultations between clients and dermatologists.n
- Schedule, reschedule, and confirm consultation appointments based on client and dermatologist availability.n
- Communicate with clients via phone, WhatsApp, chat, or other communication channels regarding appointments and consultation-related queries.n
- Coordinate with dermatologists to ensure consultations happen on time and resolve scheduling conflicts.n
- Send timely reminders and relevant consultation details to clients.n




- Monitor scheduled consultations and proactively follow up in case of delays, cancellations, or no-shows.n
- Assist clients with basic queries related to the consultation process and guide them through the online consultation journey.n
- Maintain accurate records of appointments, client interactions, and consultation status.n
- Coordinate with internal teams to ensure a smooth transition from consultation to subsequent services or follow-ups.n
- Handle client concerns professionally and escalate medical or clinical queries to the appropriate dermatology team.n
- Contribute to improving the overall client experience and teleconsultation process .
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Requirementsn
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- 1–3 years of experience in customer support, healthcare coordination, teleconsultation, appointment scheduling, or a similar role .n
- Excellent verbal and written communication skills.n
- Comfortable communicating with clients over ph

📌 Teleconsultation Coordinator (Haryana)
🏢 Clinikally (YC S22)
📍 Haryana