Technical Support Engineer (Storage & Backup)

Location: Coimbatore / Bangalore / Hyderabad / Gurugram
Experience: 2–6 Years
Shift: Rotational Shift (Includes Night Shift once every 3 months)

Join a agile infrastructure support team where you'll work on enterprise storage, backup, and disaster recovery solutions. This role offers an opportunity to support mission-critical environments, troubleshoot complex technical issues, and ensure business continuity through effective data protection and recovery operations.

Your Role
As a Technical Support Engineer, you will be responsible for monitoring, maintaining, and supporting enterprise storage and backup environments. You will work closely with customers, cross-functional teams, and OEM partners to ensure seamless backup, recovery, and storage operations while delivering excellent technical support.

In this role, you will:
- Provide L1/L2 technical support for storage, backup, and recovery environments.
- Monitor, troubleshoot, and resolve backup and storage-related incidents within defined SLAs.
- Perform backup, restore,



replication, and disaster recovery activities across enterprise systems.
- Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents.
- Support Windows Server and Linux environments to ensure successful backup and recovery operations.
- Analyze logs, identify root causes, and implement corrective and preventive actions.
- Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
- Perform storage provisioning, configuration changes, health checks, and maintenance activities.
- Assist in disaster recovery testing and ensure backup compliance across critical systems.
- Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports.
- Participate in on-call support and rotational shift schedules as required.
- Recommend and implement best practices to improve storage an

📌 Technical Support Engineer(Storage (India)
🏢 Capgemini Engineering
📍 India