Role: State Head - Community Matrimony (Telesales) Work Location: Cochin, Kerala,
Mode: Work From Office
Travel: None

The Telesales Manager will be responsible for leading and managing telesales teams through Team Leaders for the Community Matrimony portals. The role focuses on driving lead generation, improving sales conversions, and ensuring consistent revenue achievement. Monitor and manage a team of telesales executives through Team Leaders to drive productivity and performance.
Ensure Team Leaders achieve assigned sales and productivity targets and submit regular performance reports to management.
Review team performance periodically, with focus on metrics such as individual productivity, conversion, attrition, quality, talk time, and number of calls.
Plan manpower requirements for the team and coordinate with HR to hire the right talent.
Foster a cohesive, high-performance work workplace through regular engagement, coaching, feedback, and training.
Conduct regular performance reviews and support team members in improving productivity and effectiveness.




Monitor adherence to processes, compliance standards, and quality benchmarks.
Guide, mentor, and train team members to build capabilities and improve performance.
Actively participate in and contribute to continuous improvement initiatives and projects.

Strong people management and team handling skills
Process monitoring and adherence
Customer service orientation
Strong telemarketing and sales skills
Good communication skills in English and Malayalam
Ability to drive performance in a target-oriented environment

Education and Experience

~ Graduate in any discipline; MBA preferred from a reputed institution
~13 to 18 years of experience in outbound telesales
~ Minimum 5+ years of experience in people management
~ Experience in sectors such as banking, retail, telecom, or domestic contact centres will be highly preferred

Proven track record in handling large telesales teams through Team Leaders
Strong exposu

📌 Director Sales Management (Kochi)
🏢 Matrimony.com
📍 Kochi