Hiring: Lead Business Analyst – Global Payments Operations (GPS)

We are looking for an experienced Lead Business Analyst / Discovery Lead with strong exposure to Payments Operations and Service Journeys within the Financial Services domain. The role will lead discovery across priority Global Payment Services (GPS) Operations journeys , identify improvement opportunities, benchmark against industry practices, and help define and embed operational Gold Standards .

Key Responsibilities
• Lead discovery across priority Payments Operations and Service journeys through stakeholder interviews, workshops, process shadowing and MI/data analysis.
• Map current-state payment journeys and operational processes , including exceptions, hand-offs, dependencies and controls.
• Identify operational pain points, process gaps, rework, inefficiencies and control risks.
• Conduct market and industry research to identify relevant trends, benchmarks and best practices across payments and service operations.
• Define practical Gold Standards , including SOPs, standard ways of working and service standards.




• Work closely with Operations, Risk & Controls, Change and Technology stakeholders to validate recommendations and secure alignment/sign-off.
• Develop a prioritised improvement backlog based on business impact, implementation effort and risk.
• Define measurable success criteria, KPIs and approaches for tracking improvement outcomes.
• Support adoption of new standards through enablement materials, process documentation and ways of working.

Essential Experience & Skills
• Strong Business Analysis / Discovery experience within Payments, Transaction Banking, Payment Operations or Financial Services .
• Valuable understanding of operational/service journeys and process improvement.
• Strong process and journey mapping capabilities.
• Experience facilitating workshops and discovery sessions with senior and cross-functional stakeholders.
• Ability to translate findings into practical SOPs, o

📌 Global Payments Operations (India)
🏢 undisclosed
📍 India