Job Description
About SCG in India
nSCG, Southeast Asia’s most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities —backed by more than a century of leadership in cement, building materials, packaging, and chemicals.
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- Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India’s contemporary construction industry.n
- India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG’s international markets.n
- Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.n
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nAbout the Role
nAs a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery .
This role is crucial for building trust and reinforcing SCG’s reputation in India.
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nKey Responsibilities
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- Manage customer inquiries, orders, and requests with accuracy and professionalism.n
- Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.n
- Track order status and proactively update customers on progress or potential issues.n
- Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.n
- Maintain detailed customer records in CRM systems and generate service performance reports.n
- Provide after-sales support, including product information, warranty handling, and documentation.n
- Support customer engagement activities and contribute to service improvement initiatives.n
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nQualifications
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- Bachelor’s degree in Business, Communications, or related fields.n
- 0–3 years of e
📌 Customer Service Specialist (New Delhi)
🏢 SCG
📍 New Delhi