Hiring: Lead Business Analyst – Global Payments Operations (GPS)

We are looking for an experienced

Lead Business Analyst / Discovery Lead

with strong exposure to

Payments Operations and Service Journeys

within the Financial Services domain. The role will lead discovery across priority

Global Payment Services (GPS) Operations journeys , identify improvement opportunities, benchmark against industry practices, and help define and embed operational

Gold Standards .

Key Responsibilities • Lead discovery across priority Payments Operations and Service journeys through stakeholder interviews, workshops, process shadowing and MI/data analysis. • Map

current-state payment journeys and operational processes , including exceptions, hand-offs, dependencies and controls. • Identify operational pain points, process gaps, rework, inefficiencies and control risks. • Conduct market and industry research to identify relevant

trends, benchmarks and best practices

across payments and service operations. • Define practical

Gold Standards , including SOPs,



standard ways of working and service standards. • Work closely with Operations, Risk & Controls, Change and Technology stakeholders to validate recommendations and secure alignment/sign-off. • Develop a

prioritised improvement backlog

based on business impact, implementation effort and risk. • Define measurable success criteria, KPIs and approaches for tracking improvement outcomes. • Support adoption of current standards through enablement materials, process documentation and ways of working.

Essential Experience & Skills • Strong Business Analysis / Discovery experience within

Payments, Transaction Banking, Payment Operations or Financial Services . • Good understanding of operational/service journeys and process improvement. • Strong

process and journey mapping

capabilities. • Experience facilitating workshops and discovery sessions with senior and cross-functional stakeholders. • Ability to translate findings into pr

📌 Global Payments Operations (Mumbai)
🏢 undisclosed
📍 Mumbai