This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary • To effectively monitor and control delinquency rates of the unsecured portfolio and Charged-off accounts of retail portfolio • To ensure successful Recoveries with the objective of minimizing Net Credit Loss. Key Responsibilities Business • To ensure that effective Legal measures are taken against Delinquent Customers to safeguard the interest of the Bank. • To ensure that Collections processes are compliant and delivered as per the internal service level agreements and agreed timelines. • Managing and implementing optimum and cost-effective vendors as per requirements. • Understanding of collection procedures and processes and legal implications and processes of NPA's Processes • To take account of NPAs and design customized solutions and optimize return recoveries. • Define and implement legal procedures to convert / cure NPAs and minimize losses.



• Interface externally with lawyers, enforcement agencies in order to define and implement these processes. • Minimizing Bank's risks by implementing appropriate policies and regulations. • To provide feedback to senior internal and external stakeholders in order to define processes. • Monitor and control Delinquency and Credit losses for Retail Products • Negotiate & collect over dues from customers where required • Ensure charge-offs are minimized and recoveries are effected on Charged-off Accounts • Exercise adequate control over in-house team at bank and external agencies in terms of: • Capacity Planning • Recruitment and Training • Productivity • Resolution • Account Coverage • Cost of collection • Agency performance in terms of resolution - both front-end and net resolution • Ensure proper documentation of Collection related activities and accurate CACS / CAMS update • Timely assignment of Collection cases

📌 Manager, Agency Collection, CPBB (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai