Overview
We are looking for a
Manager - Strategy & Operations
to join our
Business Operations team
and take ownership of key business initiatives across
user growth, engagement, monetization, and community operations .
You will be responsible for driving business outcomes by building and executing strategies, managing teams, improving processes, and working closely with Product, Growth, Marketing, and other cross-functional teams.
This role requires someone who can move seamlessly between
strategy and execution , identify opportunities, build scalable processes, and lead teams to deliver results.
Key Responsibilities
Own and drive key business and operational initiatives focused on
user growth, engagement, retention, and monetization . Lead and manage a team responsible for community and business operations, including user-generated matchmakers, content creators, moderators, and other stakeholders. Set team goals, define KPIs, track performance, and ensure consistent delivery against business targets.
Develop strategies to scale and improve the performance of matchmakers, content creators, moderators, and other community-led programs. Identify opportunities to improve
monetization, user engagement, and overall business performance . Work closely with the Product team to identify user needs, provide insights, and launch features or initiatives that improve engagement, retention, and monetization. Build and improve operational processes, frameworks, dashboards, and metrics to make the business more scalable and effective. Analyse data and business performance to identify gaps, opportunities, and actionable insights. Identify and nurture high-potential micro-influencers and community leaders within the FRND ecosystem to drive activities such as matchmaking, virtual gifting, radio shows, and other engagement-led initiatives. Hire, train, mentor, and develop team members as the function scales. Stay updated on social media, community, and consumer trends and
📌 Manager - Strategy and Operations (Mumbai)
🏢 FRND
📍 Mumbai