Candidate must have strong hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions. Required Skills & Experience Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions. Design scalable field service management solutions for enterprise organizations. Deep expertise in: Salesforce Field Service Lightning (FSL) Service Cloud Experience Cloud Sales Cloud Mobile Field Service Solutions Strong understanding of FSL core components: Service Territories Service Resources Operating Hours Work Types Work Orders Work Order Line Items Service Appointments Skills Management Dispatcher Console Hands-on expertise in: Scheduling Policies Work Rules Optimization Rules Routing Strategies Resource Availability Crew Management Asset Management Experience designing Mobile Workforce Management solutions. Expertise in: Apex Lightning Web Components (LWC)



Flow Automation Platform Events REST/SOAP APIs Design enterprise-grade integrations with: SAP Oracle ERP GIS Platforms IoT Platforms Asset Management Systems External Scheduling Systems Strong understanding of: Real-time scheduling Appointment optimization Service lifecycle management Preventive maintenance processes Inventory and asset tracking Experience implementing: Offline Mobile Capabilities Mobile Workforce Enablement Technician Productivity Solutions Robust understanding of: Salesforce Security Architecture Sharing Rules Role Hierarchies Governor Limits Large Data Volume (LDV) considerations Experience with DevOps tools: Copado Gearset AutoRabit GitHub Azure DevOps Experience leading architecture reviews, design reviews, and code reviews. Strong stakeholder management, client interaction, and consulting experience.

Key Responsibilities* Define enterprise architecture for Salesforce Field Service programs. Lead solutioning workshops with business stakeholders

📌 Field Service Lightning architect (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai