Department: Customer Success Location: Bangalore & Mumbai Reporting To: Customer Success Manager Experience Required: 1 –4 years of experience in Customer Success, Account Management, or Client Relationship Management, preferably in SaaS/HRMS/Enterprise Software. Job Summary: We are seeking a proactive and customer-centric Executive – Customer Success to strengthen client relationships and ensure product adoption, retention, and satisfaction. The role involves onboarding new customers, guiding them through best practices, addressing escalations, and acting as a trusted advisor to maximize value from our solutions. The ideal candidate will possess solid communication skills, problem-solving ability, and the capability to work cross-functionally to deliver a seamless customer experience. Key Performance Indicators (KPIs) ● Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts. ● Net Promoter Score (NPS): Achieve 20 or higher. ● Customer Satisfaction (CSAT): Maintain 75-80%. ● Churn Rate: Keep below 10% annually. ● Adoption Rate:



Increase feature utilization by 20% within 6 months. ● Renewal Rate: Achieve 90% renewal success for assigned accounts Key Responsibility: ● The Customer Success executive ensures clients maximise value from the SaaS HR Tech platform, driving adoption, satisfaction, and retention for customer accounts. They manage adoption & engagement, build relationships, and address customer needs proactively, collaborating with Support and Sales teams. ● Serve as the primary point of contact to customers, addressing day-to-day inquiries and ensuring seamless communication. ● Monitor account health and implement corrective actions in collaboration with other CS subfunctions, such as support and product teams, to maintain customer satisfaction. ● Collaborate with Sales, Support, and Product teams to resolve customer issues and ensure alignment with customer needs. ● Conduct pre-handover sync with the implementation team to align on cu

📌 Customer Scuccess (Karnataka)
🏢 Greythr
📍 Karnataka