Job Title: Customer support representative Location: - Saket, Ne w Delhi, India Experience: - 6 Month - 1 Year Employment: - Full Time Working Hours: 10:00 AM to 7:00 PM (5.5 Days Working) Phone: Job Overview We are seeking a highly motivated and customer-focused Customer Support & Success Executive to join our team. The ideal candidate will be responsible for managing customer relationships, resolving concerns, coordinating projects, supporting upselling opportunities, and ensuring a positive customer experience throughout the service lifecycle. The candidate should have excellent communication and relationship-management skills, the ability to handle irritated or escalated clients professionally , and the ability to coordinate multiple projects while ensuring timely delivery and customer satisfaction. Key Responsibilities 1. Customer Support & Relationship Management Act as the primary point of contact for customers regarding their queries, concerns, and service-related issues. Understand customer requirements and provide timely and appropriate resolutions. Handle irritated,



dissatisfied, or escalated clients with patience and professionalism. De-escalate difficult situations and work toward mutually acceptable solutions. Maintain robust and long-term relationships with existing customers. Regularly follow up with customers to ensure satisfaction and address pending concerns. 2. Project & Client Management Manage and coordinate customer projects from onboarding through completion. Coordinate with internal teams such as Sales, Design, Legal, Development, Marketing, and Operations to ensure smooth project execution. Track project progress, timelines, deliverables, and pending requirements. Ensure customers receive timely updates regarding project status. Identify potential delays or issues and proactively communicate them to the concerned teams and customers. Maintain proper documentation and records of client communication, commitments, and project updates. 3. Upse

📌 Customer Support Representative (Delhi)
🏢 Unboxfame Official
📍 Delhi