Job Description
We are seeking an experienced Subject Matter Expert (SME) for Microsoft Teams Voice and Session Border Controllers (SBCs). The SME provides guidance, resolves complex issues, supports process improvements, and ensures adherence to quality standards. Working closely with team members, management, and cross-functional stakeholders, the SME drives operational excellence through knowledge sharing, training, documentation, and continuous improvement initiatives. Teams SME will be responsible for planning and executing transition activities, validating operational processes, ensuring knowledge transfer, identifying service risks, and enabling seamless support handover while maintaining service continuity. Key Responsibilities Serve as the primary knowledge resource for the team's processes, products, or services. Identify opportunities to improve workflows and operational efficiency. Answer complex questions and resolve escalated issues and Coordinate with relevant teams to implement corrective and preventive actions.



Lead end-to-end transition activities for Microsoft Teams Voice and enterprise telephony services. Plan, coordinate, and execute knowledge transfer sessions with customers, vendors, and incumbent support teams. Review and validate existing operational documentation, support procedures, and technical runbooks. Design, implement, and support Microsoft Teams Phone, Direct Routing, and PSTN connectivity solutions. Configure, support, and validate Session Border Controllers (SBCs) including AudioCodes, Ribbon, Oracle SBC, and Cisco CUBE. Assess operational readiness, identify transition risks, and develop mitigation plans. Validate monitoring, alerting, escalation paths, and incident management processes before service go-live. Troubleshoot voice routing, SIP signaling, call quality, connectivity, and telephony-related issues during transition. Collaborate with telecom carriers, Microsoft, infrastructure, networking, and security teams to ensure s

📌 MS Teams Enterprise Voice (Lucknow)
🏢 HCLTech
📍 Lucknow