Job Description
About AiSensy
nAiSensy is a WhatsApp-based Marketing & Engagement platform empowering 250,000+ businesses , including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
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- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensyn
- Trusted by leading brands across industriesn
- Businesses drive 25–80% of revenues using AiSensy n
- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors n

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nThe Opportunity
nWe are looking for a Technical Customer Support Executive who can combine solid customer communication skills with technical problem-solving.
nYou will work directly with customers to troubleshoot product, integration, API, WhatsApp Business Platform, and configuration-related issues. You will collaborate closely with Product and Engineering teams to resolve complex technical problems and ensure a smooth customer experience.




nThis is a hands-on role for someone who enjoys understanding how products work, debugging issues, and helping customers solve technical problems .
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nKey Responsibilities
nTechnical Customer Support
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- Handle customer queries through chat, email, phone, and other support channels .n
- Troubleshoot product, configuration, integration, and account-related issues.n
- Understand customer problems, identify root causes, and provide accurate resolutions.n
- Guide customers step-by-step through technical solutions and product configurations.n
- Escalate complex or unresolved issues to Product/Engineering with complete technical context.n

nWhatsApp & Platform Support
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- Develop strong knowledge of WhatsApp Business Platform, WhatsApp APIs, templates, campaigns, automation, and messaging workflows .n
- Assist customers with WhatsApp Business setup, configuration, onboarding, and troubleshooting.

📌 Customer Support Executive (Haryana)
🏢 AiSensy
📍 Haryana