Job Description
As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
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nJob Requirements:
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- A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor settingn
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changesn
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasksn
- Fluency in English and another mainstream local language, depending on locationn
- Good telephone manner and ability to perform secretarial tasks under deadlinesn
- Able to handle correspondences and inquiriesn




- Knowledge of Microsoft Word, Excel, & PowerPointn
- Able to work overtime occasionallyn

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nResponsibilities
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- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queriesn
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tonen
- Responsible for managing the office unit & PABX system setup and requests for all clientsn
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveriesn
- Coordinates conference room bookings, refreshments for meetings and other special arrangementsn
- Handles all secretarial and administrative duties for clients, as requestedn
- Performs check in & check out process for all clientsn
- Conduct up-selling and cross-selling to maximize revenuen

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nService Standards:
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📌 Guest Relations Specialist (Bengaluru)
🏢 The Executive Centre
📍 Bengaluru