Job DescriptionAbout Acefone
NAcefone,(Formerly Servetel) is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
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- Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. N
- Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. N
- API Connect: A unique communication API suite to assist communication needs for mobile and web applications. N
- Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. N

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nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.
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nHeadquartered in Gurgaon,



we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.
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nAcefone‘s user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.
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nJobresponsibilities
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- Generate and submit invoices for international customers. N
- Prepare credit notes, debit notes, and billing adjustments. N
- Handle customer queriesthrough email, chat, and calls. N
- Investigate and resolvebilling and payment disputes. N
- Manage Order-to-Cash activities from billing to collection. N
- Apply customer paymentsand transparent unapplied cash. N
- Follow up on overdue invoices and payment commitments. N
- Reconcile customer accounts a

📌 Process Associate (India)
🏢 Real Time Data services
📍 India