Job Description
Title: Desktop Support Engineer
nExperience: 2 + years
nLocation: Ranjangaon, pune
nSkills Required: Desktop support, Ticketing tools, L2 support
nNotice Period: Immediate joiner or up to 1 month.
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nWe at Coforge are seeking a “Desktop Support Engineer " to support IT operations in a rapid-paced manufacturing environment.
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nRoles & Responsibilities
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- Provide on-site support for Desktops and laptop Barcode and MRP printers.n
- Handheld, fixed, and RF scanners.n
- Ensure smooth functioning of production line IT infrastructure with minimal downtimen
- Troubleshoot hardware, software, and network-related issues.n
- Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.n
- Monitor and manage tickets within defined SLAs and escalate when required.n
- Perform installation, configuration, and maintenance of IT equipmentn
- Coordinate with L2/L3 teams and vendors for issue resolutionn
- Maintain proper documentation of incidents and solutionsn
- Support a high-availability environment with a quick turnaround timen

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📌 Desktop Support Engineer (Shirur (Kasar))
🏢 Coforge
📍 Shirur (Kasar)