Job Description
JOB DESCRIPTION
nCustomer Care Executive – E-Commerce Department
nPosition Details
nDesignation- Customer Care Executive – E-Commerce
nDepartment- E-Commerce / Customer Experience
nExperience- 0.6 – 2 Years
nSalary- ₹20,000 – ₹23,000 In-Hand per Month
nLocation- Greater Noida, Ecotech-1
nIndustry Preference- E-Commerce / D2C / Retail / Garment / Fashion
nJoining Preference- Immediate / Short Notice
nReporting To- E-Commerce / Customer Experience Manager
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n1. Job Purpose
nThe Customer Care Executive will be responsible for managing customer queries, complaints, order-related issues, returns, exchanges, cancellations and post-purchase support across various E-Commerce and D2C channels.
nThe role requires excellent communication skills, a customer-first approach and the ability to coordinate effectively with internal teams such as E-Commerce, Warehouse, Dispatch, Logistics, Sales and Finance to ensure timely resolution of customer issues.
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n2. Key Responsibilities
nA. Customer Query Management
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- Handle customer queries through phone, email, WhatsApp, chat and other customer-support channels.n
- Provide accurate information regarding products, prices, availability, offers and order status.n
- Understand customer concerns and provide appropriate resolutions within defined timelines.n
- Maintain a qualified and courteous communication style with customers.n
- Follow up with customers wherever required until the issue is resolved.n

nB. Order Management & Support
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- Track customer orders from order placement to delivery.n
- Handle queries related to delayed, failed, cancelled or undelivered orders.n
- Coordinate with warehouse and logistics partners for delivery-related issues.n
- Assist customers with order modifications wherever operationally possible.n
- Monitor and follow up on pending/open customer complaints.n

nC. Returns, Refunds & Exchanges
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- Handle customer requests related to returns, exc

📌 Customer Care Executive (Noida)
🏢 BONJOUR
📍 Noida