Job Description
Job Title: CRM Manager – Real Estate
nLocation: Shimla, Himachal Pradesh
nExperience: 6–8 Years | Minimum 4 Years in a Managerial Role
nJob Summary
nWe are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
nKey Responsibilities
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- Manage the complete CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.n
- Handle RERA compliance , property-related documentation, and statutory records.n
- Robust understanding of Section 118 / HP land and property regulations , particularly requirements applicable to non-Himachali/non-resident buyers .n
- Manage 118-related documentation and processes for eligible property transactions.n
- Ensure accurate and timely maintenance of property files,



agreements, registration documents, payment records, and client documentation .n
- Monitor and follow up on receivables, outstanding payments, payment schedules, and collections .n
- Prepare and maintain CRM, sales, receivables, registration, and management reports .n
- Manage regular client communication and relationship management throughout the property lifecycle.n
- Handle client queries and systematically resolve/escalate complex issues within defined timelines.n
- Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .n
- Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership .n
- Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements .n
- Develop SOPs and ensure systematic CRM processes and documentatio

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