Job Description
Client: Global Trucking Company
nTitle: CSDM / Taxonomy Configuration Manager - ServiceNow
nDuration: 12-month contract with potential extension
nBilling Rate: Open
nLocation: India (remote)
nInterview Process: 1-2 rounds via Teams
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nMust Haves:
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- 1-3 years of hands-on experience implementing or operationalizing CSDM in ServiceNow.n
- Experience with DPM and Service Buildern
- Hands-on ServiceNow configuration experience in an organization that already uses ITSM, ITAM, BCM and ITOM.n
- Experience with Employee Center, content taxonomy, Service Catalog and catalog items associated with services or service offerings.n
- Working knowledge of CMDB concepts, CI classes, relationships, service instances, business applications, business services and technology management services.n
- Experience analyzing or configuring request routing, fulfillment groups, approvals, flows or assignment logic in a global or multi-entity workplace.n
- Ability to facilitate workshops, document requirements, write user stories,



test configurations and communicate effectively with technical and non-technical stakeholders.n

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nNice to Have:
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- ServiceNow Certified System Administrator or equivalent practical platform experience.n
- Exposure to ServiceNow CSDM, CMDB, ITSM, ITOM, ITAM, Employee Center or Service Catalog training/certification.n
- Experience with Flow Designer, decision tables, assignment rules, business rules, import sets or data certification.n
- Experience supporting global organizations with multiple regions, divisions, support models, languages or regulatory requirements.n
- Understanding of data governance, configuration management, Agile delivery and release management.n

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nDay to Day:
nThe CSDM / Taxonomy Configuration Manager will configure, govern and continuously improve ServiceNow service data, taxonomy and catalog relationships in a complex global organization. The role focuses on implementing and operation

📌 ServiceNow CSDM Consultant (Kottayam)
🏢 Insight Global
📍 Kottayam