Job Description
Role:
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- Administer incidents in the ticketing system (external and internal)n
- Analyze and validate technician reporting and requests updates if necessaryn
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)n
- Act as communication point for dispatch servicen
- Provide administrative supportn
- Follow all of the processes and standardsn

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nRequirements:
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- Previous experience (or equivalent) in dispatching would be an assetn
- B2 Englishn
- Basic IT knowledge would be an assetn
- Need to work in shifts (nigh shifts and weekends may apply)n

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nBenefits:
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- Onboarding programn
- Cafeterian

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nBe part of Us
nHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Admin - Global Operations Support Agent (Bengaluru Urban)
🏢 Hemmersbach
📍 Bengaluru Urban