Job Description
About the role
nLead end-to-end field operations for SharkNinja product demonstrations, installations, and after-sales support, ensuring seamless execution and best-in-class customer experience. Drive field team performance, service quality, turnaround times, and process adherence to deliver a consistent and premium brand experience for customers.
n

nKey Responsibilities
n
- n
- Own the end-to-end field demo and installation journey for products, from customer request and scheduling to execution and closure.n
- Lead and manage field resources responsible for product demonstrations and installations across assigned locations.n
- Plan and allocate field resources to ensure timely execution of demos and installations.n
- Deliver and oversee high-quality product demonstrations, helping customers understand product features, functionality, usage, and key perks.n
- Own coordination for after-sales service, ensuring customer concerns and service requests are tracked and taken to closure.n
- Coordinate closely with Customer Support, Sales, Operations,



service partners, and other stakeholders to ensure a seamless customer journey.n
- Monitor field performance across demo volumes, installation TAT, productivity, first-time-right, open cases, and customer feedback.n
- Ensure timely follow-ups on pending installations, service requests, replacements, and customer concerns.n
- Identify recurring customer and field issues and work with relevant teams to improve service processes and customer experience.n
- Build and implement SOPs, checklists, workflows, and quality standards for demos, installations, and after-sales support.n
- Manage and coordinate technicians, service partners, and third-party field resources, wherever applicable.n
- Maintain accurate records of demos, installations, service requests, closures, and customer feedback.n
- Provide regular field insights and customer feedback to the leadership team to identify opportunities for

📌 Fleet Manager (Ahmedabad)
🏢 GripIt
📍 Ahmedabad