Job Description
Job Title: RightFax Support Specialist
nExperience Level: 4–7 Years
nPosition Summary:
nWe are seeking a highly motivated RightFax Technical Support Specialist with 3–7 years of experience to support enterprise voice and RightFax application operations. The successful candidate will be responsible for monitoring, troubleshooting, testing, and maintaining critical contact center technologies to ensure reliable service delivery and a positive end-user experience.
nKey Responsibilities:
n
- n
- Provide technical support for RightFax applicationn
- Create, modify, and disable RightFax user accounts based on approved requestsn
- Install, configure, and troubleshoot the RightFax desktop client on end-user devicesn
- Diagnose and resolve fax send/receive failures at the end-user client leveln
- Fulfill standard RightFax service requests (fax line additions, DID changes, group updates) within agreed timelinesn
- Apply RightFax client patches, hotfixes, and version updates during agreed maintenance windowsn




- Provide technical support for voice and contact center platforms in a complex enterprise workplace.n
- RightFax, NICE CXone ADMIN, NICE Wiser & Microsoft Teams Phone, OCOM (Oracle Communication).n
- Monitor contact center systems and respond to alerts, events, and performance issues in a timely manner.n
- Troubleshoot and resolve agent login issues, headset-related concerns, and telephony access problems.n
- Support phone configuration activities, including setup, validation, and issue resolution.n
- Execute testing activities for contact center changes, enhancements, and production support needs.n
- Analyze monitoring tool outputs to identify trends, exceptions, and service disruptions.n
- Coordinate with internal teams to resolve incidents and restore normal operations.n
- Document technical issues, resolutions, and recurring support activities to promote operational consistency.n

nRequired Qualifications:
n
- n
- 4–7 years o

📌 Contact center-RightFax (Hyderabad)
🏢 Quess Corp
📍 Hyderabad