Job DescriptionJob Profile: Azure AD & Microsoft Intune Support Administrator
NRole Summary
nThe Azure AD & Microsoft Intune Support Administrator provides operational and technical support for identity, access, and endpoint management services using Microsoft Entra ID (Azure AD) and Microsoft Intune. The role focuses on user access support, device management, policy enforcement, and incident resolution, ensuring secure and reliable day-to-day operations of Microsoft 365 services.
NKey Responsibilities
nAzure AD / Microsoft Entra ID Support
N
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nCreate, manage,and support users, groups, and roles in Azure AD
N
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nSupport password resets, account lockouts, MFA issues, and sign-in failures
N
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nAdminister Multi-Factor Authentication (MFA) and assist users with MFA enrollment
N
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nSupport and monitor Conditional Access policies
N
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nManage Azure ADroles and assist with Privileged Identity Management (PIM) requests
N
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nHandle SSO issues for SaaS and enterprise applications
N
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nSupport hybrid identity environments (Azure AD Connect / Cloud Sync)
N
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nReview and investigate sign-in logs and audit logs
N
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nAssist with access reviews and identity governance tasks
NMicrosoft Intune (Endpoint Support)
N
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nSupport device enrollment for Windows, iOS, Android, and macOS
N
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nTroubleshoot Intune enrollment failures and compliance errors
N
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nSupport WindowsAutopilot device provisioning
N
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nDeploy and troubleshoot:
No
nConfiguration profiles
No
nCompliance policies
No
nSecurity policies
N
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nAssist with application deployment issues (Win32, M365 Apps, Store Apps)
N
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nSupport mobile application management (MAM) policies
N
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nEnforce device compliance for Conditional Access
N
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nPerform device actions (wipe, retire, reset, sync)
NSecurity & Compliance Support
N
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nWork with security teams to:
No
nEnforce Conditional Access
No
nSupport Defender for Endpoint integration
No
nMonitor device and ident

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