Job Description
We're Hiring || Quality Analyst || Malad || Voice Process
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- Location: Mumbai (Malad) n
- Working Days: 06 Days a week n
- Shifts: Day Shifts n
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nKey Responsibilities:
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- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.n
- Provide constructive feedback and coaching to agents to improve performance.n
- Identify gaps in communication, process adherence and customer handlingn
- Prepare and maintain quality reports, dashboards and analysis for leadershipn
- Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.n
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📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai