Job Title: Service & Configuration Lead
Location: Bangalore
Experience: 4+ Years
Joining: Immediate joiners only
Employment type : Full time
Overview
We are looking for a Service & Configuration Lead to own Service Asset and Configuration Management (SACM) for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect. You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions. Planet runs multiple CMDB platforms, so this is a cross-platform role focused on data quality, integration and governance rather than any single tool.
Job Description
Own the SACM practice end-to-end: service catalogue, configuration data model, CI lifecycle, baselines and audit trail.
• Own and drive the service catalogue – define and maintain services, service owners and relationships,



and keep it the authoritative reference for the organization.
• Keep the CMDB(s) accurate and current: application and service owners, configuration attributes, lifecycle status and the information incident, change and capacity teams depend on.
• Build and maintain the map of Planet’s systems and services – how they interact and depend on each other across the estate – to drive impact analysis, resilience and service mapping for critical customer journeys.
• Govern configuration data across Planet’s multiple CMDB platforms (e.g. Device42, ServiceNow, Jira and others in use), driving consistency, integration and reconciliation between them.
• Define and police configuration data-quality KPIs; make configuration data the trusted single source for operational decisions.
• Drive automated discovery and reconciliation to maintain coverage and accuracy at scale.
• Support regulatory, resilience and audit requirements wit

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