Title: Senior Software Engineer – Cisco IVR / Virtual Agent
Location: India - Remote
Duration: 12+ Months and renewable
Rate: DOE

About:
VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is 'Great Place to Work® CertifiedTM' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Key Responsibilities:
- Design, develop, and maintain complex, scalable, and resilient voice application architectures using Cisco CVP Call Studio.




- Build and maintain enterprise-level VoiceXML (VXML) and call-control applications within the Cisco Unified Communications environment.
- Architect and develop custom Java VoiceXML elements, hotlink components, and backend integration layers.
- Design and implement REST/SOAP web service integrations connecting IVR applications with CRM, databases, core banking, and other enterprise systems.
- Develop high-performance Java code for custom CVP elements, decision modifiers, event handling, and application logic.
- Develop, enhance, and optimize VoiceXML applications to support reliable and effective customer interactions.
- Develop efficient SQL queries for integration with relational databases and backend systems.
- Implement ASR, TTS, conversational AI, and NLP integrations to enhance IVR and voice application capabilities.
- Manage application deployments across CVP VXML Servers, including subdialog configuration and media server setup.

📌 Senior Software Engineer – Cisco Ivr/Virtual Agent (Odhav)
🏢 VLINK
📍 Odhav