Job Summary -

Sr Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer/Client expectations in terms of cost-effectiveness, Growth and Development. Major Areas of Performance

1. Team Leadership and People Management • Lead, motivate, and manage a team of supervisors, team leaders, and front-line agents to ensure operational goals and KPIs are met. • Ensure proper staffing levels through effective resource planning, recruitment, and retention strategies. • Provide regular coaching, feedback, and performance evaluations to direct reports. • Foster a positive and collaborative work workplace, maintaining high levels of team morale and engagement. • Manage and resolve any HR issues such as performance problems, disciplinary actions, and employee relations matters.
2. Client and Stakeholder Management • Act as the primary point of contact for clients, managing relationships and ensuring alignment on service expectations, SLAs, and project milestones.



• Conduct regular client meetings to review performance, address issues, and ensure continuous improvement in service delivery. • Provide strategic input into client proposals, new projects, and scope changes, collaborating with account management teams to secure client satisfaction. • Ensure all contractual obligations are met, including quality standards, SLAs, and KPIs.

3. Operational Excellence and Process Improvement • Oversee daily operations, ensuring that processes are streamlined and that tasks are completed in an efficient, accurate, and timely manner. • Identify and implement process improvements to increase operational efficiency, reduce costs, and enhance service quality. • Lead root cause analysis for operational inefficiencies or service disruptions and implement corrective actions. • Ensure consistent adherence to company policies, industry regulations, and best practices.

4. Performance Manage

📌 Senior Operations Manager (India)
🏢 ADVATIX - Advanced Supply Chain and Logistics
📍 India