Job Description
Joining Locations: Hyderabad
nInterview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
nInterview Dates: 26 Sep 2026 & 27 Sep 2026
n Timing: 10:00 AM to 1:00 PM
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nWe are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
nKey Responsibilities
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- Handle inbound customer interactions via chat with professionalism and empathy.n
- Understand customer issues and provide accurate and timely resolutions.n
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).n
- Document chat interactions clearly and accurately in internal systems.n

nRequired Qualifications
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- 0–2 years of customer service experience (chat support preferred).n
- Solid written communication skills in English.n
- Ability to manage multiple chat conversations simultaneously.n

nPreferred Qualifications
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- Prior experience in chat-based customer support.n
- Exposure to healthcare, insurance, or managed care processes.n




- Familiarity with CRM tools or chat platforms.n
- Excellent typing speed and accuracy.n

nEducational Background Eligibility
nProcess only candidates with the following qualifications:
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- B.Sc.n
- B.Com.n
- B.A.n
- BBA/MBAn

nDo not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
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nTyping Test
nTypingTest.com – Complete a 60-second Typing Test.
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nEducational Documents Required
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- 10th Marksheetn
- 12th Marksheetn
- Degree Consolidated Marksheetn
- Provisional Certificaten
- 6-month contractn
- Complete Night Shiftn
- Rotational weekly offsn
- 100% Work from Officen
- No unplanned leave or NCNS (No Call No Show) cases will be entertained.n
- Extended break times without valid reasons will not be accepted.n
- No public holidays.n
- Candidates must adhere to all company policies and expectations.n
- Non-availability of company transport

📌 Chat Support (Hyderabad)
🏢 Artech
📍 Hyderabad