Job DescriptionCustomer Support & Retention ExecutiveAbout the Role NWe are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.
NYour primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.
NThis is a hands-on customer-facing role. We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.
Key Responsibilities NCustomer Support
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- Handle customer queries through WhatsApp, phone calls, email, and other support channels N
- Respond to questions about products, orders, payments, shipping, returns, and other customer concerns N
- Help customers choose the right products based on their requirements, within company guidelines N
- Track and resolve customer complaints in a timely manner N
- Coordinate with the warehouse, operations,



and other teams to resolve customer issues N
- Follow up with customers until their issue is properly resolved N
- Maintain accurate records of customer conversations and issues N

nCustomer Retention & Recovery
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- Follow up with customers who have abandoned their carts N
- Contact potential customers and help resolve questions or concerns preventing them from completing their purchase N
- Follow up with customers regarding pending orders or incomplete purchases N
- Identify common reasonsfor cancellations, refunds, or abandoned carts and share insights with the team N
- Support initiatives to improve repeat purchases and customer retention N

nCustomer Experience
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- Maintain a warm, helpful, and professional tone in every interaction N
- Handle difficult or unhappy customers calmly and professionally N
- Build trust through explicit communication and timely follow-up N
- Identify rec

📌 Hiring: Customer Support Executive (Bengaluru)
🏢 Huedlife(Puretive
📍 Bengaluru