Job DescriptionAbout Position:
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nWe are seeking a highly motivated Product Support Engineer Cloud Security with expertise in Cloud Security, SASE, Zero Trust, and Enterprise Networking technologies. The ideal candidate will serve as a technical support expert and escalation engineer responsible for resolving complex customer issues involving networking, cloud infrastructure, and up-to-date security platforms. This role requires strong troubleshooting skills, customer engagement capabilities, and hands-on experience with cloud security technologies such as Netskope, SASE, ZTNA, CASB, and Zero Trust frameworks. The successful candidate will work closely with Engineering, DevOps, Product Management, and Customer Success teams to drive issue resolution, improve platform stability, and enhance customer experience.
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- Role: Product Support Engineer Cloud Security N
- Location: All Persistent Locations N
- Experience: 2 to 8 Years N
- Job Type: Full-Time Employment N

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nWhat You‘ll Do:
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- Actas the primary technical escalation engineer for critical and high-priority customer issues. N
- Troubleshoot advanced networking, cloud security, and infrastructure-related problems including connectivity, latency, authentication, policy enforcement, and access control issues. N
- Communicate directly with customers through video calls, phone calls, emails, and case management systems. N
- Provide timely customerupdates, resolution plans, and technical guidance throughout the support lifecycle. N
- Support and troubleshoot Cloud Security, SASE, Zero Trust, ZTNA, CASB, SWG, and related security platforms. N
- Perform detailed analysis of network traffic using tools such as Wireshark, TCPDump, Netmon, and packet capture utilities. N
- Diagnose issues involving TCP/IP, DNS, DHCP, Routing, Switching, VPNs, Firewalls, Load Balancers, and Proxy technologies. N
- Support cloud-deliveredsecurity solutions including Netskope and similar Secure Service Ed

📌 Hiring: Product Support Engineer (India)
🏢 Persistent Systems
📍 India