Job DescriptionTITLE: IT Support Engineer
NDEPARTMENT: Information Technology
NREPORTING TO: Senior Manager, Corporate IT Technical Services & Support
NOFFICE LOCATION: Mumbai, India
NROLE TYPE: Full time, Five (5) Days Onsite
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nIPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.
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nThrough ourportfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
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nJoin a teamthat is dedicated to delivering groundbreaking products and making a significant impact on our clients‘ success.
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nwww.IPC.Com
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nOverview of the Team:
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nThe IT Support team, based in New York, Madrid, and Kuala Lumpur,



provides advanced technical support to internal users across the global organization. Serving as the primary escalation point for complex issues, the team delivers effective troubleshooting, root cause analysis, and timely resolution through close collaboration with internal IT teams and external vendors. In addition to ensuring high-quality support services, the team is committed to continuous improvement, knowledge sharing, and proactive problem management to enhance the overall user experience, optimize service delivery, and maintain the reliability and performance of business-critical systems.
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nRole Overview
NThe IT Support Engineer provides advanced technical support for IPC employees globally, serving as a key escalation point for complex incidents and service requests. This role combines hands-on troubleshooting, collaboration across IT teams, and a commitment to exceptional customer service to ensure a

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