Location : Remote- India
Shift : US Eastern Time
Experience : 5+ years
Employment Type : Full-time
Role Overview
We are looking for an experienced IT Helpdesk & Systems Support Specialist to provide day-to-day IT support for four US healthcare entities under the same umbrella:
Gastroenterology Practice
Cardiology Practice
Clinical Research Entity
Ambulatory Surgery Center (ASC)
The candidate should be comfortable supporting users remotely, administering Microsoft 365 and Azure, troubleshooting computers and networks, managing user onboarding/offboarding, and coordinating with technology vendors.
Key Responsibilities
Provide remote IT helpdesk support to physicians, clinical staff, front desk, billing, research, and administrative teams.
Troubleshoot Windows desktops/laptops, software, browsers, printers, scanners, fax systems, and other peripherals.
Support Microsoft 365 applications including Outlook, Teams, One Drive, Share Point, and Office.
Administer Microsoft 365 and Azure/Entra ID user accounts.
Create accounts, email addresses, shared mailboxes, groups,



and assign licenses.
Manage new employee IT onboarding and configure computers, applications, email, and required access.
Disable accounts and remove system access promptly when employees leave.
Reset passwords and resolve account/login issues.
Configure and support MFA and basic access controls.
Provide remote troubleshooting using Any Desk, Team Viewer, Quick Assist, or similar tools.
Support EHR and healthcare applications from an IT perspective, including login, workstation, browser, printer, scanner, and connectivity issues.
Experience supporting e Clinical Works (e CW) is preferred.
Troubleshoot internet, Wi-Fi, LAN, VPN, routers, switches, firewalls, DNS, DHCP, and network connectivity.
Coordinate with ISPs, EHR vendors, Microsoft, telecom, fax, printer, and other technology vendors when required.
Maintain inventory of computers, users, software, licenses, and IT equipment.
Configure recent computers and

📌 It Helpdesk (Mumbai)
🏢 Infinintia
📍 Mumbai