P2 P Tower Leader – Procure to Pay Delivery
Pan India

Role Overview
We are seeking an accomplished P2 P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services workplace.
The incumbent will own delivery outcomes across the P2 P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value.

Key Responsibilities
Delivery Leadership & Operations Management
Lead end-to-end Procure-to-Pay operations across multiple client engagements. Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics. Drive operational excellence through effective governance, risk management, and process controls. Ensure timely and accurate processing of purchase orders, invoices,



vendor queries, payments, and related P2 P activities. Manage service continuity, issue resolution, and escalation management. Client & Stakeholder Management
Act as the senior point of contact for client procurement, finance, and shared services leadership teams. Lead governance forums, operational reviews, and executive business reviews. Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions. Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement. Team Leadership
Lead and develop large delivery teams across onshore and offshore locations. Drive people development, succession planning, capability building, and leadership coaching. Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovation. Manage resource p

📌 p Tower Leader (Delhi)
🏢 Tata Consultancy Services
📍 Delhi