Customer Service Manager
ORGANIZATIONAL STRUCUTRE
BUSINESS: CIRCOR Industrial
LOCATION: Coimbatore, India
DIRECT REPORTING: Director - Sales & Service
MATRIX REPORTING: Director - After Market Sales & Service
POSITION DETAILS
Position Summary
The Customer Service Manager is responsible for maintaining and driving customer satisfaction by establishing a professional and positive relationship with assigned customers and internal stakeholders throughout the life cycle of post order, order booking to payment collection.
Principal Activities
Drive customer intimacy through market feedback analysis
Improve customer satisfaction level from the current level
Manage and drive the customer service team effectively to meet the functional KPI’s
Manage and report the order booking for management through booking dashboard
Respond promptly to customer requests, calls, emails and drive customer satisfaction
Review customer master creation forms and ensure proper customer onboarding in ERP
Responsible for order booking and cancellation process as per business guidelines




Ensure sales order booking in ERP is explicit and accurate as per customer order by performing the contract review process meticulously
Participate in the internal order review process CORB, at the time of order transfer for execution
Ensure Sale Order Acknowledgement is provided to customer within defined timelines
Perform open order review with team members and participate in SIOP meetings to drive the customer delivery needs.
Oversee the dispatch co-ordination and monitor documentation control against the orders and shipment to enable the payment collection within agreed due date.
Handling any post order customer queries, expedite request and customer complaints, to be communicated with the internal teams and drive for resolution.
Open communication with team members to share information and knowledge to drive customer satisfaction
Follow established guidelines and monitor all activities within the function as per KP

📌 Customer Service Manager (Athiyur)
🏢 CIRCOR International
📍 Athiyur