Managed Services Engineer – Microsoft 365 & Backup/DR Cobweb Ahmedabad Delivery Centre | In office, Ahmedabad | 4 years experience ABOUT THIS ROLE Cobweb MENA FZ LLC is a Microsoft Solutions Partner headquartered in Dubai, UAE, delivering managed IT services, NOC/SOC monitoring, Microsoft 365, Azure and AI-enablement solutions to SMB and mid-market clients across the MENA region. The Cobweb Ahmedabad delivery centre operates under the Cobweb MENA FZ LLC – Eccentric Business Intelligence Pvt Ltd associated partnership, extending Cobweb's engineering capability into India. Eccentric Business Intelligence is a cross-border advisory and technology services firm headquartered in Ahmedabad, with operations across India, the UAE and the USA. This role is based full-time at the Ahmedabad delivery centre, working as part of Cobweb's service delivery function on the MENA client portfolio. Functional reporting is to the Services Director, Cobweb MENA FZ LLC; site and day-to-day administration sit with the Ahmedabad delivery centre management. It is a client-facing engineering role,



not a back-office ticket queue. You will prepare and present Quarterly Business Reviews directly to client stakeholders. WHAT YOU WILL DO Microsoft 365 tenant management • Administer multiple client Microsoft 365 tenants — Exchange Online, Entra ID, Share Point/One Drive, Teams, user and mailbox lifecycle, and licensing. • Configure and maintain conditional access, MFA, mail flow rules and baseline security policies across the tenant estate. • Lead tenant-to-tenant and Google Workspace to Microsoft 365 migrations end to end, including mailbox, data, DNS and identity cutover. • Monitor tenant health and licence utilisation, and recommend optimisation proactively. Backup, business continuity and disaster recovery • Own day-to-day Acronis (or equivalent) backup operations: job configuration, monitoring, failure remediation and restore testing. • Support client Business Continuity Plans, including RPO/RTO

📌 Managed Services Engineer (Gujarat)
🏢 Eccentric Business Intelligence
📍 Gujarat