Company: 95%• 95%• 95%2. 98%• Process Capability (Cp/Cpk) Targets Achieved• Reduction in Rework• Reduction in Internal Defects3. Customer Quality Management Objective Deliver exceptional customer quality performance. Responsibilities• Act as primary quality interface for customers.• Manage customer complaints and quality escalations.• Lead root cause analysis and corrective actions.• Coordinate customer audits and assessments.• Drive continuous improvement based on customer feedback.• Support recent customer qualifications and approvals. KPIs• Customer Complaints Reduction• Customer PPM Performance• Complaint Closure Within Agreed TAT• Customer Audit Rating4. Supplier Quality Management Objective Ensure incoming materials consistently meet quality requirements.



Responsibilities• Develop supplier quality standards and qualification processes.• Conduct supplier audits and performance reviews.• Manage supplier corrective action programs.• Monitor incoming quality performance.• Drive supplier quality improvement initiatives.• Support strategic sourcing decisions through supplier assessments. KPIs• Supplier PPM Reduction• Incoming Rejection Reduction• Supplier Audit Compliance• Supplier Corrective Action Closure Rate5. Quality Control & Testing Operations Objective Ensure all products comply with specifications before shipment. Responsibilities• Manage incoming, in-process, and final inspection activities.• Oversee fiber optic testing laboratories.• Ensure calibration and validation of measuring equipment.• Manage test data integrity and traceability.• Ensure compliance with customer acceptance criteria. KPIs• Final Inspection Accuracy• Calibration Compliance = 100%• Test Equipment Uptime• Product Release Accuracy6. Root Cause Analysis & Continuous Improvement Objective Drive sustainable quality improvement. Responsibilities• Lead problem-solving initiatives using 8 D, 5 Why, Fishbone Analysis, and FMEA.• Drive reduction of scrap, rework, and COPQ.• Implement Lean and Six S

📌 Assistant Quality Assurance Manager (Bangalore Metropolitan Area)
🏢 SASMOS HET TECHNOLOGIES
📍 Bangalore Metropolitan Area