Facility Management* Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).* Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.* Ensure all equipment is in working order and regularly serviced.* Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols Club Operations* Manage day-to-day club operations, including front desk, membership, and fitness staff.* Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.* Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.* Manage inventory and procurement for club supplies and consumables. Staff Supervision & Development* Recruit, train, and manage club staff including trainers, customer service, maintenance,



and support staff.*Schedule and supervise shifts to ensure proper staff coverage and performance.*Foster a positive team workplace and provide ongoing coaching and development opportunities. Member Engagement & Customer Service* Ensure a high standard of customer service and satisfaction across all touchpoints.* Handle member complaints and concerns with professionalism and prompt resolution.* Organize events, challenges, or member engagement initiatives to promote retention and community. Budgeting & Financial Oversight* Assist in preparing and managing club budgets and expenses.* Monitor revenue streams (memberships, personal training, classes) and control operational costs.* Generate and review operational reports and financial performance data.

📌 Club Manager (Wadala)
🏢 Ileseum Clubs
📍 Wadala